Delivery & Returns
Please be aware that there are strikes on going with Royal Mail who is our delivery courier. We cannot guarantee the delivery date of our items due to this strike action but will do our best to get the items to you as soon as we possibly can. Please be patient as once the parcel is with our courier (Royal Mail) we no longer have control over its whereabouts unless you have used one of our tracked parcel services.
Our delivery costs are as follows:
All prices are subject to change. The price at the checkout may vary but the postage added to your basket at the checkout is what you need to pay.
We aim to dispatch all our items within 2 working days, if not sooner, after your order has been placed. If for whatever reason we are unable to make the delivery, we will contact you as soon as possible with a new expected delivery date and a reason for the delay. These reasons may be out of our control and we will endeavour to get the product to you as soon as possible.
For UK based orders we use Royal Mail. Delivery time for packages will be based on your selected option. This is not always guaranteed and can sometimes take a little longer, especially during busy periods.
We offer First Class Delivery and Special Delivery on any UK Mainland / Northern Ireland address. Delivery is expected the next working day if orders are placed before 11:00am. If you place your order on Fridays, the parcel should be with you on the following Monday. We strive to deliver the goods to you as quickly as possible. We do not ship our items on the weekends or during public holidays. If you are unsure of public holiday days, please email us at firstname.lastname@example.org for more information.
We deliver to all postal areas in the UK. However, geographical location and courier availability can restrict our services. Deliveries to places like the Channel Islands and the Shetlands may be tougher but we will do all that is within our power to get the deliveries to you. Delivery times to these outlying regions may be a little longer than expected. If our primary delivery service cannot get items to you due to location, we will firstly look to an alternate delivery service to get the items to you. If we still cannot get the item to you, we will contact you immediately and give you a full refund. If you have any questions about location problems, feel free to contact us at email@example.com.
We provide a free delivery option for all UK residents. To qualify for our free UK delivery a customer must spend over £60 on our online store. This will then allow the customer to select the free delivery option. Please be aware that postage cost does not count towards the £60 spend to access the free delivery. Free delivery is not available when another discount code has been applied.
We can deliver to most European countries, North America, South America, Africa, the Middle East, the Far East and South East Asia. For other countries please contact us at firstname.lastname@example.org and we will advise you accordingly as to whether we can deliver to your area along with the cost involved in doing so. If we cannot deliver to your address after you have placed your order, we will give you a full refund. We advise, if you are unsure about delivery to please contact us before placing your order.
European deliveries are based on the weight of the package. The price of postage will vary, starting from £11.15 and will increase with additional weight.
If you place an order with us and apply the World Zone 1/2/3 delivery rate but your address is outside the specified regions, we reserve the right to cancel and refund your order if the delivery costs were in excess of the international rate.
To see where we deliver in Europe and World Zone 1/2/3 please refer to the Royal Mail World Zones page.
Playzeez cannot be held responsible for an incorrect billing or delivery address being submitted during your order. All information that you provide should be double checked prior to submitting the order.
We do not accept delivery to PO Boxes or more than one address at any given time. For multiple addresses separate orders should be made.
You may give instructions for your parcel to be placed in a certain location or delivered to a business address, however this will be at your own risk. Playzeez will not accept claims for missing packages where you have instructed us to ship to an address that is different than your billing address, or for the couriers to leave the parcel anywhere outside the billing address.
If a package fails to be delivered by the third-party delivery organisation due to incorrect address information being provided by the customer, a failure to react to delivery cards left by the courier or the misplacement of these cards, a charge for redelivering the items to the customers address will be applied.
Personalisation will take a little longer for us to deliver to you. Due to the design itself needing to be set up and then the embroidery being applied to these items, we may not be able to ship them on the same day they were ordered. Please allow an extra day for delivery time. We will attempt to complete the orders the same day but due to demand/unforeseen circumstances this may not always be the case.
If you place an order with us that requires personalisation we can not offer a refund for this item(s). The only way a personalised item can be returned/refunded is if the product is faulty or the personalisation is spelt incorrectly. Please be careful when placing personalised orders, if you make a mistake on the spelling we cannot change this after the product has been shipped and will not be replaced.
Custom and Import Charges:
For regions outside of the European Union, any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel and vary from country to country. Unfortunately, we have no control over these charges and are unable to tell you what the exact cost will be (If there is any). There are no customs or import duties within the EU as we ship from the UK.
We want you to be completely happy with all your purchases. At Playzeez we want complete satisfaction and will do all that is within our power to achieve this. If you are not happy, please return the item/s within 28 days of receipt and we will give you a full refund or replace the item/s in question for another. The cost of return will be at your own expense.
Please note that this applies for all delivery options provided for the UK, EU and World Zone 1/2/3 areas. Before returning your item/s, please email email@example.com so we can advise you on what steps to take.
We cannot refund delivery costs for returning items unless we mistakenly send you a different product than requested. Please ensure you have proof of posting your item/s back to us as we will not be liable for lost items. For this reason, we recommend that all our customers use a postage service that insures the value of the product they are returning.
When you make a purchase online you have the legal right to cancel the contract, within reason, up to 14 working days starting the day after the goods have been delivered. You are not required to give a reason for cancelling your order but as a company, we like to be made aware as we strive to make sure you are always happy. It would be greatly appreciated if you provided us with a brief explanation as to why you have cancelled the order. This will hopefully help us improve the services we offer to our customers and yourself in the future.
If you cancel the contract within the allotted time period, you are required to return the item/s in question to us at your own cost. You have a duty of care to uphold for any given product during the cancellation period. This must be adhered to for a full refund to be given. All items must be returned in excellent condition and in their original packaging with all labels intact. This is subject to any faults with the product, which we suggest should be specified, when contacting us at firstname.lastname@example.org regarding the return of your purchase.
Any payments you have made will be refunded within 7 days of receiving the returned package. If you fail to take reasonable care of the goods before they are returned to us, resulting in damage or deterioration, we will charge you for the reduction in value or return the item to you. This cancellation policy does not affect your legal rights e.g. if goods are faulty.
If you wish to exercise the rights to cancel the contract prior to the dispatch of your goods, please email email@example.com. If your order has already been dispatched, please return to the address below. We aim to dispatch goods within 2 working days, Next Day Delivery goods will be dispatched sooner. Please see delivery details.
We cannot accept returns on personalised orders, but if you realise you have made a mistake after placing your order please contact us on the following number 028 2955 7317 to make us aware of the mistake so we can fix it prior to adding the personalisation. For more information visit our Terms and Conditions.
Return Delivery Address:
48a Liscall Road,
Co. Derry / Londonderry,
Please inform us of any fault within 28 days of receiving your item and return it within 14 working days for a full refund. Please contact firstname.lastname@example.org to report the fault and we will try to resolve the problem with you as quickly as possible.
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